Warranty

1. Warranty Coverage: Fenlux ("the Seller") provides a 10-year warranty on its aluminum fencing products against manufacturing defects, starting from the date of purchase. If a manufacturing defect is identified and reported within this period, the Seller, at its sole discretion, may choose to repair, replace, or refun

1. Warranty Coverage:

Fenlux ("the Seller") provides a 10-year warranty on its aluminum fencing products against manufacturing defects, starting from the date of purchase. If a manufacturing defect is identified and reported within this period, the Seller, at its sole discretion, may choose to repair, replace, or refund the purchase price of the defective product, prorated over the remaining term of the limited warranty.

2. Warranty Claims Process:

To initiate a warranty claim, customers must submit clear photographs and/or video evidence of the defective product, along with a description of the issue, via email to admin@fenlux.com.au. The Seller will review the claim and respond promptly. The Seller reserves the right to request additional information, inspect the goods, and, in certain cases, conduct an on-site inspection.

3. Conditions:

This warranty is valid only for the original purchaser and is non-transferable. It does not apply to clearance or discontinued items. For hardware products, the warranty will be the current warranty provided by the manufacturer. 

The Seller's liability under this warranty is limited and does not cover freight, labor costs for the removal or repair of defective items, installation of replacement items, personal injury, loss of income, or any other indirect or consequential losses resulting from the defective product.

4. Exclusions:

This warranty does not cover defects or damage resulting from:

  • The buyer's failure to properly maintain the product.
  • Fair wear and tear.
  • Accidents or acts of God.
  • Scratching, abrasion, chipping, or other damage caused by impact, accident, or misuse.
  • Damage from foreign substances such as chemical agents, salt, or animal excrement.
  • Normal weathering, including color loss of powder-coated surfaces (within industry-accepted standards).
  • Improper installation or alterations of the product.

5. Manufacturer's Tolerance:

All products are subject to an acceptable manufacturer’s tolerance of +/-3mm.

By purchasing products from Fenlux, customers acknowledge and agree to the terms and conditions outlined in this warranty policy. For any inquiries or to start a warranty claim, please email admin@fenlux.com.au.